About Us / Exchanges & Returns

Exchanges & Returns

If, for any reason, you are not completely satisfied with your purchase, please return it within 30 days (extended during the Christmas season through January 15) for an exchange or refund (exclusive of postage fees). All items must be returned in original condition, with tags attached. Moccasins showing signs of wear will not be accepted for return or exchange. Simply follow the instructions on the Return Form enclosed with your order or contact us for details. While you will take responsibility for the postage costs to return any items to us, we will send any exchanges out at no additional postage charge.

If you are returning items from outside Canada, please use postal services. Items returned via courier (eg. UPS or FedEx) will not be accepted as they will incur significant cross border fees. Should these fees be incurred, they will be charged back to the customer.