We’re always striving for Five Stars!

Everybody knows how important online reviews are. Many businesses regularly ask their customers to provide a stellar review. We don’t do that but we hope that we always earn one, whether or not it gets posted.

I recently had occasion to look at our reviews on the Yelp platform. Only three reviews were visible; two negative and the third positive. The two negative reviews both indicated that our staff is too vigilant when watching children handling our many fragile items. I had a closer look at the review page and saw that there are two more reviews, but they are hidden and not recommended. They are both very good and I was confused as to why they aren’t included on the main page. I called, and spoke to a person who told me that their software discounted those reviews. Hmmm…they allowed the bad reviews to show but hid the good reviews.

Google lists the Wolf Den as the number one location in Parry Sound to buy cigars. We’ve never, ever, sold cigars. I called and eventually found someone to look into this, as we get a lot of calls about cigars. I was eventually told that their algorithm verifies that we sell cigars, and nothing can be done about that. Hmmm…

We work very hard to give you as much information, and the correct information about our products. I wish we could count on the internet to do the same for us. As always, please let us know if we can help in any way. A good review will always be appreciated, but isn’t necessary. We know we’re doing our best!